Privacy Policy

1. Information We Collect

When you contact DS Handyman or submit an enquiry through our website, we may collect information such as:

• Full Name
• Phone Number
• Details of the service you require
• Description of your carpentry or handyman requirement
• Information you voluntarily provide through an enquiry form
• Any other information necessary to respond to your request

If you submit your information through a Facebook or Instagram lead form, we may receive the information that you choose to provide through that form.

2. How We Use Your Information

We may use the information collected to:

• Respond to your enquiry
• Contact you regarding your service requirement
• Understand the work or service you require
• Provide information about our services
• Discuss service requirements and next steps
• Schedule or coordinate a requested service
• Provide quotations or service-related information
• Improve our customer service and website
• Maintain records of enquiries and service requests

We use personal information only for the purposes for which it is collected or as otherwise permitted by applicable law.

3. Meta Lead Forms

DS Handyman may use Facebook and Instagram lead forms to receive customer enquiries.

When you submit a lead form, the information you provide may be shared with DS Handyman so that our team can contact you regarding your enquiry and requested services.

The information may include details such as your name, phone number, and information about the service you are interested in.

Meta may separately process your information according to its own privacy policies and terms.

4. How We Protect Your Information

We take reasonable measures to protect the personal information provided to us against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

5. Sharing of Information

DS Handyman does not sell or rent your personal information.

We may share information where reasonably necessary to:

• Respond to or fulfil a service request
• Coordinate a service requested by you
• Use technology, hosting, communication, advertising, or other service providers that support our business operations
• Comply with applicable laws or legal requirements
• Protect our legal rights or prevent misuse of our services

Any sharing of information will be limited to what is reasonably necessary for the relevant purpose.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand how visitors use our website
• Improve user experience
• Support analytics and advertising activities

Third-party services, including analytics or advertising platforms, may also use cookies or similar technologies where enabled.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Responding to enquiries
• Providing requested services
• Maintaining business records
• Resolving disputes
• Complying with applicable legal requirements

When information is no longer required, we may delete or securely dispose of it, subject to applicable legal or business requirements.

8. Your Privacy Choices and Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Withdraw consent where consent is the basis for processing
• Request cessation of processing where applicable
• Raise a privacy-related concern or complaint

You may contact DS Handyman using the phone number provided in the Contact Us section below for privacy-related requests.

Where processing is based on consent, applicable Indian data-protection rules provide for withdrawal of consent and require that the withdrawal process be reasonably accessible.

9. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other online services.

DS Handyman is not responsible for the privacy practices, policies, or content of third-party websites.

We recommend reviewing the privacy policies of those websites before providing personal information.

10. Children's Privacy

Our services are not specifically directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

11. Changes to This Privacy Policy

DS Handyman may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version of this Privacy Policy will be published on this page with a revised effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us using the details below: